Last updated: 14 July 2026

1. Who We Are

Malik's Transport provides replacement vehicle hire and related transport support to customers, including drivers who have been involved in non-fault road traffic accidents.

For the purposes of UK data protection law, Malik's Transport is the data controller responsible for the personal information covered by this privacy policy.

2. Information We May Collect

Depending on how you contact us and the service you request, we may collect the following information:

• Your full name.
• Your telephone number and email address.
• Your home address, location or postcode.
• Your driving licence and identity-verification details.
• Your vehicle registration, make, model and licensing details.
• Information about the accident or incident.
• Insurance, repair and replacement-vehicle information.
• Dates, times and locations relating to vehicle delivery and collection.
• Payment, invoice and transaction information.
• Messages sent through our website, telephone, email or WhatsApp.
• Website technical information, including IP address, browser type and device information.

Please provide only information that is relevant to your replacement vehicle enquiry. Do not send medical or other sensitive information unless it is genuinely necessary for us to provide the requested service.

3. How We Collect Information

We may collect personal information when you:

• Complete a form on our website.
• Call, email or message us.
• Contact us through WhatsApp or social media.
• Request or receive a replacement vehicle.
• Provide identification, driving or insurance documents.
• Enter into a vehicle-hire agreement with us.
• Use or browse our website.

We may also receive relevant information from an insurer, solicitor, repairer, vehicle operator, accident-assistance provider or another organisation involved in arranging your replacement vehicle. We will only use information received from another party where there is a valid lawful basis for doing so.

4. Why We Use Your Information

Purpose	Information used	Lawful basis
Responding to your enquiry	Name, telephone number, email address and enquiry details	Steps requested before entering into a contract and legitimate interests
Arranging and supplying a replacement vehicle	Identity, licence, vehicle, accident, insurance and contact information	Performance of a contract or steps before entering into a contract
Delivering, monitoring and collecting the vehicle	Contact details, location, booking and vehicle information	Performance of a contract and legitimate interests
Processing invoices and maintaining financial records	Identity, payment, invoice and transaction details	Contract and legal obligation
Preventing fraud, theft or misuse of vehicles	Identity, driving, booking and vehicle information	Legitimate interests and legal obligation where applicable
Handling complaints, disputes or legal matters	Communications, agreements, vehicle records and incident information	Legitimate interests, legal obligation and establishment or defence of legal claims
Improving and securing our website	IP address, device, browser and website-usage information	Legitimate interests and consent where required for non-essential cookies
Sending marketing communications	Name and contact details	Consent or legitimate interests where legally permitted

5. Sharing Your Personal Information

We do not sell your personal information. Where necessary and legally permitted, we may share relevant information with:

• Vehicle owners, fleet operators or vehicle suppliers.
• Insurance companies and insurance representatives.
• Vehicle repairers, recovery operators and delivery drivers.
• Payment processors, accountants and professional advisers.
• Website hosting, email, communications and IT service providers.
• Solicitors or regulated service providers where you request or authorise an introduction.
• Police, courts, regulators or public authorities where required by law.
• Fraud-prevention and vehicle-security service providers.

Where we introduce you to an independent solicitor, insurer or other third party, that organisation may become a separate data controller. You should review its own privacy policy before providing information or accepting its services.

6. WhatsApp, Email and Third-Party Platforms

When you contact us through WhatsApp, email, social media or another third-party platform, the provider of that service may also process your information under its own privacy terms.

Please avoid sending highly sensitive documents through an unsecured communication channel unless we specifically ask for them and the transfer is necessary.

7. Cookies and Website Information

Our website may use cookies and similar technologies to operate correctly, remember preferences, measure website performance and understand how visitors use the site.

Essential cookies may be used without consent where they are necessary for the website to function. Analytics, advertising or other non-essential cookies should only be activated after the appropriate consent has been obtained.

You can control or delete cookies through your browser settings. Some website features may not work correctly if essential cookies are blocked.

8. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance, contractual and dispute-resolution requirements.

• General enquiries that do not become bookings may normally be kept for up to 24 months.
• Hire agreements, invoices, payment records and associated business records may normally be kept for up to six years after the end of the relevant relationship or transaction.
• Information connected with an active complaint, accident, dispute or legal matter may be retained until the matter and any relevant limitation period have ended.
• Marketing information will be retained until you withdraw consent, object or unsubscribe, subject to keeping a minimal suppression record where necessary.

Retention periods may be extended where required by law, an insurer, a court, a regulator or an active legal dispute.

9. How We Protect Your Information

We use reasonable organisational and technical security measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is restricted to people and service providers who reasonably require it for their work. However, no website, email system or internet transmission can be guaranteed to be completely secure.

10. International Transfers

Some technology, website, email, cloud-storage or communications providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is used, where required by UK data protection law.

11. Your Data Protection Rights

Depending on the circumstances and the lawful basis used, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information in certain circumstances.
• Ask us to restrict how your information is used.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Request transfer of eligible information to you or another organisation.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner's Office.

These rights are not absolute and may be subject to legal exemptions. We may need to confirm your identity before responding to a request.

12. Marketing

We may contact you about Malik's Transport services where you have consented or where another lawful basis permits us to do so.

You can stop receiving marketing communications at any time by using the unsubscribe option provided or by contacting us. We will not use your information for direct marketing after you have objected.

13. Children's Information

Our services are not intended to be requested directly by children. We do not knowingly collect personal information from children through this website unless it is provided by a parent, guardian or authorised adult and is necessary for a legitimate service or legal purpose.

14. Links to Other Websites

Our website may contain links to third-party websites. Malik's Transport is not responsible for the privacy, security or content of external websites. You should review the privacy policy of any website you visit.

15. Changes to This Privacy Policy

We may update this privacy policy when our services, website, suppliers or legal obligations change. The latest version will be published on this page with the updated date shown above.

16. Complaints to the ICO

Please contact Malik's Transport first if you have concerns about how your personal information has been handled so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner's Office, the United Kingdom's data protection regulator.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113